Delivery

How much does UK delivery cost and how long does it take?

Standard delivery is usually within 2 working days if your order is placed by 3 pm.

We offer a free standard UK delivery service for all orders over £25 to the majority of delivery areas within the UK.  There are a few exceptions to this so please  refer to the table below for exclusions.

For orders under £25 there will be a small order charge of £3.95 to the majority of delivery areas within the UK - with a few exceptions - please refer to the table below.

We are able to offer a next day delivery service if you order by 2.pm - delivery will be made the next working day.  Please select DPD next day delivery at checkout.

Can I have a guaranteed pre-noon next day delivery?

If you require a timed next day delivery please contact us by 2pm and we can arrange a pre noon delivery for you – enquiries@electrical-showroom.co.uk or phone us on 0800 0852252.

There will be a £10 delivery charge for this service.

What areas of the UK are classed as non standard?

Most areas of the UK are covered by the above UK delivery costs.

However, for some areas within the UK there will be a delivery cost regardless of the value of the order.  

These delivery charges are based on weight - anything under 2 kg will be despatched by Royal Mail and will incur a delivery charge of £3.95, anything weighing over 2 kg will be sent by DPD and will incur a delivery charge of £11.00. 

We ae unable to guarantee next day or 48 hour delivery to these locations.

Post codes affected include:

AB (36-38)

GY (1-99) JE (1-99) PA (60-78) TR (21-25)

AB (55-56)

HS (1-9) KA (27-28) PH (18-26) ZE(1-3)

BT (1-99)

IM )1-99) KW (1-17) PH (30-44)  

FK (17-99)

IV (1-99) PA (20-49) PH (49-50)  

We are able to deliver to BFPO post codes but are unable to guarantee the 2 day delivery speed.

If you have any queries regarding your delivery destination please contact our customer services team on 0800 0852252 Monday to Friday 7.30am to 5.00 pm or e-mail us on enquiries@electrical-showroom.co.uk.

Are you able to deliver outside of the UK?

We are sorry but due to the different electrical requirements of the products we sell we currently only deliver within the UK.

What are working days?

Working days are classified as Monday to Friday and exclude bank holidays.

So if you place an order with us on a bank holiday Monday before 3pm your order will be despatched to you the next day and using standard delivery you should receive it on Thursday.

How do I know my order has been despatched?

Once we have despatched your order we will e-mail confirmation that it has left us including the delivery number of the order, which you should use when contacting us in the case of any queries.

My order has not arrived

In the unlikely event that your order does not arrive please contact our customer service team on enquiries@electrical-showroom.co.uk or phone us on 0800 0852252 quoting your despatch number reference.

Please note business hours are Monday – Friday 7.30 am to 5.00 pm. 

My order has arrived damaged

If an item has arrived damaged, please contact us within 48 hours of receipt of the order and we will arrange for the damaged items to be collected and replaced.

If you have an account with us the easiest way to arrange for the goods to be returned is to log into your account and follow the instructions there.

If you do not have an account with us please click on the “Guest Returns” link at the bottom of our website and input your details there.

Alternatively, you can  e-mail us on: enquiries@electrical-showroom.co.uk or phone us on 0800 0852252.

Please note business hours are Monday – Friday 7.30 am to 5.00 pm.

I am missing items from my order

The Electrical Showroom aims to despatch your total order in its entirety in one consignment.  In exceptional circumstances we may not be able to do this due to stock availability.  In such a situation we will notify you and will let you decide if you want to proceed with the order.

If, when you receive your order, you have not received all of your items, please check the delivery note to make sure it was in that consignment.

If it is listed on the delivery note please contact us within 48 hours of the delivery on enquiries@electrical-showroom.co.uk or phone us on 0800 0852252 with the delivery reference number and missing items.

Please note business hours are Monday – Friday 7.30 am to 5.00 pm.

I have changed my mind can I cancel my order?

Pre-despatch – If you cancel your order prior to the goods being despatched, we will cancel the order and all monies – including any delivery charges – will be refunded to your account normally within 5 working days (if they have been deducted from your account).

Post-despatch – If you wish to cancel your order after we have despatched it because you have changed or mind or the goods are not what you expected, you may return them to us up to 30 days after you receive them.  Please notify us within the 30 day period that you wish to return them.

If you have an account with us please log onto your account and follow the Returns Procedure detailed on there. 

If you do not have an account with us please click on the “Guest Returns” link at the bottom of our website and input your details there.

Alternatively you may contact our customer services team on enquiries@electrical-showroom.co.uk with your order reference number and details of the items you wish to return.

You do not have to advise us of the reason for the return but it will help our customer service if you do so.

Goods should be returned in an un-used state and in the original, undamaged packaging.

Please include a copy of the returns label in the packaging, failure to do so may delay your refund being processed.

Once we receive the goods back we aim to  refund the price of the goods within 5 working days. 

Please note, returns in this instance will be at your cost and we recommend you use a signed for service, for your security.

Please note business hours are Monday – Friday 7.30 am to 5.00 pm.

The goods are not what I was expecting – can I return them?

If you no longer want your order, for whatever reason you may return them to us up to 30 days after you receive them.  Please notify us within the 30 day period that you wish to return them.

If you have an account with us please log onto your account and follow the Returns Procedure detailed on there. 

If you do not have an account with us please click on the “Guest Returns” link at the bottom of our website and input your details there.

Alternatively you can contact our customer services team on enquiries@electrical-showroom.co.uk with your order reference number and details of the items you wish to return.

You do not have to advise us of the reason for the return but it will help our customer service if you do so.

Please include a copy of the returns label in the packaging, failure to do so may delay your refund being processed.

Goods should be returned in an un-used state and in the original, undamaged packaging.

Once we receive the goods back we aim to refund the price of the goods  within 5 working days. 

Please note, returns in this instance will be at your cost and we recommend you use a signed for service – for your security.

Please note business hours are Monday – Friday 7.30 am to 5.00 pm.

My item is faulty

Please see our Returns Policy & Procedure for how to return faulty items.