Returns Policy & Procedure

Hopefully you won’t need to return an item, however if you do please follow the guidance below.

If you have any questions please call our customer services team on 0800 0852252 or e-mail us directly on enquiries@electrical-showroom.co.uk.

My order has arrived damaged

If an item has arrived damaged, please contact us within 48 hours of receipt of the order and we will arrange for the damaged items to be collected and replaced.

If you have an account with us please log onto your account and follow the Returns Procedure detailed on there. 

If you do not have an account with us please click on the “Guest Returns” link at the bottom of our website and input your details there.

Alternatively please e-mail us on: enquiries@electrical-showroom.co.uk or phone us on 0800 0852252 with your despatch note number and the details of your complaint.

Please note business hours are Monday – Friday 7.30 am to 5.00 pm.

30 Day Money Back Guarantee

If you have changed your mind or the goods are not what you expected you may return them to us up to 30 days after you receive them.  Please notify us within 30 days of receipt of your delivery that you wish to return them.

If you have an account with us please log onto your account and follow the Returns Procedure detailed on there. 

If you do not have an account with us please click on the “Guest Returns” link at the bottom of our website and input your details there.

Alternatively you can cancel your order by contacting us on enquiries@electrical-showroom.co.uk with your order reference number and details of the items you wish to return we will then guide you through the returns procedure and issue a returns authorisation number.

You do not have to advise us of the reason for the return but it will help our customer service if you do so.

Please include a copy of the returns label in the packaging - failure to do so may delay any refunds being made.

Goods should be returned in an un-used state and in the original, undamaged packaging with all the component parts and any promotional items received. 

Once we receive the goods back we aim to refund the price of the goods and the original postage (if applicable and if the order is returned in its entirety) within 5 working days.  Please note, returns in this instance will be at your cost and we recommend you use a signed for delivery service for your peace of mind.

My item is faulty

Items Purchased less than 30 days ago

If you purchased the item less than 30 days ago you can return it under The Electrical Showroom 30 Day Money Back Guarantee.

Please notify us within the 30 days of receipt of the goods that you wish to return them and we will arrange collection of the faulty goods.

If you have an account with us please log onto your account and follow the Returns Procedure detailed on there. 

If you do not have an account with us please click on the “Guest Returns” link at the bottom of our website and input your details there.

Alternatively you can contact our customer services department enquiries@electrical-showroom.co.uk with your order reference number and details of your complaint and  we will then guide you through the returns procedure and issue a returns authorisation number.

Goods should be returned with all the component parts and any promotional items received. 

Please can you include a returns label in the packaging - failure to do so may delay any refund being made.

Once we receive the goods back we will refund the price of the goods and standard postage charges usually within 5 working days. 

Alternatively, you can request a replacement product is sent to you – please let us know which you would prefer when making your complaint.

If the goods are found not to be faulty a charge may  be made for the cost of collecting the goods.

If the item has already been installed, call us on 0800 0852252 or e-mail us on enquiries@electrical-showroom.co.uk for further advice.

Items purchases more than 30 days ago

If you purchased the item more than 30 days ago we may offer a repair, or where this is not possible we may replace the item with the same or equivalent model.

If you have an account with us please log onto your account and follow the Returns Procedure detailed on there. 

If you do not have an account with us please click on the “Guest Returns” link at the bottom of our website and input your details there.

Or you contact us on enquiries@electrical-showroom.co.uk or phone our customer services team on 0800 0852252 and we will guide you through the returns process.

This does not affect your statutory rights.